CASE MANAGEMENT
What is Case Management
Case Management services provide individualized support to help clients and families navigate resources, coordinate care, and access the services needed to support overall well-being. Case Managers work collaboratively with clients, families, providers, schools, and community organizations to help reduce barriers and improve stability in daily life. Services are personalized based on each individual’s unique needs, goals, and circumstances.
How can case management help?
Case Management services provide individualized support to help clients and families navigate resources, coordinate care, and access the services needed to support overall well-being. Case Managers work collaboratively with clients, families, providers, schools, and community organizations to help reduce barriers and improve stability in daily life. Services are personalized based on each individual’s unique needs, goals, and circumstances.
How Case Management can help
Case Management responsibilities may include:
Assessing needs through conversations, documentation, and collaboration with other providers
Developing a case management plan that outlines goals, strengths, and needed services
Coordinating medical, social, educational, and other supports
Supporting transitions between levels of care (e.g., hospital discharge to community living)
Collaborating with Intensive Care Coordinators or Wraparound Coordinators to avoid duplication of services
Advocating for members and ensuring they have a voice in their care decisions
What services look like
Case Management services are individualized and may involve phone calls, meetings, care coordination, community referrals, collaboration with providers, and ongoing support based on the client’s goals and needs. Services are focused on helping clients build stability, improve access to support, and navigate systems more effectively while working toward greater overall wellness
For Adults
Adult case management helps coordinate essential services that support recovery, independence, and quality of life, ensuring that both mental and physical health needs are addressed.
For Youth
Youth case management helps connect families to resources that strengthen a child’s mental, emotional, and social wellbeing, while also supporting their success in school and the community.
Community Based Approach
Services are offered in the community, and in some cases via telehealth, to ensure accessibility and flexibility for each member’s needs.