CASE MANAGEMENT
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Case management is a collaborative process with a behavioral health professional.
A case manager helps facilitate and advocate for options and services to meet your needs. If you have mental health concerns, a trained mental health expert can help you access and coordinate care for both your physical and mental health. They can also help you with communityliving needs.
If your child or youth has mental health concerns, case management services can help meet your family’s needs. A trained case manager can help your youth access and coordinate care for their physical and mental health, address communityliving needs, and connect your family to resources and services.
What is Case Management?
Case Management (CM) is provided by a communitybased provider to members with behavioral health needs who need help navigating the system and coordinating care.
Case management is:
- Outcomefocused
- Strengthbased
- Designed to help members and families locate, access, coordinate, and monitor services
Services may include mental health, physical health, social services, educational support, and other community resources.
How the Process Works
Case management includes:
- Informal and formal assessments of needs
- Service planning
- Service Connection
- Hands on Support with service connection
- Ongoing monitoring
- Advocacy for needed services
Plans are personcentered, strengthsbased, and tailored to each member’s needs and goals.
Ways We Support You
Case Management responsibilities may include:
Assessing needs through conversations, documentation, and collaboration with other providers
Developing a case management plan that outlines goals, strengths, and needed services
Coordinating medical, social, educational, and other supports
Supporting transitions between levels of care (e.g., hospital discharge to community living)
Collaborating with Intensive Care Coordinators or Wraparound Coordinators to avoid duplication of services
Advocating for members and ensuring they have a voice in their care decisions
For Adults
Adult case management helps coordinate essential services that support recovery, independence, and quality of life, ensuring that both mental and physical health needs are addressed.
For Youth
Youth case management helps connect families to resources that strengthen a child’s mental, emotional, and social wellbeing, while also supporting their success in school and the community.
Community Based Approach
Services are offered in the community, and in some cases via telehealth, to ensure accessibility and flexibility for each member’s needs.